Shipping policy

1. Shipping Charges
Orders above $100 CAD are eligible for free shipping. 

During the checkout process, shipping costs are determined based on the cart value. The payment for shipping will be collected along with the purchase, and this amount represents the final cost for shipping to the customer.

 

2. Tracking Notifications
After dispatch, customers will receive a tracking link, allowing them to monitor the status of their shipment by accessing the latest updates provided by the shipping provider.

 

3. Parcels Damaged In Transit
If you discover that a package has sustained damage during transit, we recommend rejecting the delivery from the courier and reaching out to our customer service. In the event that the parcel has been delivered in your absence, please contact our customer service for guidance on the next steps.

4. Import Duties & Taxes
For international shipments, import duties and taxes may need to be paid upon arrival in the destination country. The specific charges vary by country, and Drip Associates advises customers to be informed about these potential costs before placing an order.

 

 

5. Cancellations
If you decide to cancel your order before receiving it, we can accept cancellations at any time prior to the order being dispatched. Once an order has been dispatched, kindly refer to our refund policy for further assistance.